Last Update: 25 May 2018 The company “Galenica Pharmaceutical Company SA” (the Data Controller), based in Kifissia, Eleftherias Street no. 4, (hereinafter the “Company”) undertakes to protect the personal data of visitors to its website. Please read the following policy in order to understand how your personal data is collected and processed and what rights you have concerning the processing of your personal data by the Company. We wish to inform you that the Company reserves the right to modify the present Policy; we therefore encourage you to regularly check for any policy updates in this section.

What kind of personal data do we collect?
You are not required to disclose any personal information in order to browse our Website.
If you decide to contact us by sending an email to the address indicated on our website or submitting the relevant standard contact form on our website, we will collect your personal data as follows:

(a) Contact
Our Website enables you to contact us sending an email to the address indicated on our website or submitting the relevant contact form. If you so choose to contact, us we will collect your email address, your name and surname, the email subject and content and your phone number, at your absolute discretion.

How do we use your personal data and for what purposes? If you contact us about any issue, we will process the data that you have sent us in order to communicate with you and respond to any request, report, information or question you may have submitted. In this case as a principle, the legal basis for the processing your data will be our compliance with the legislation in force, the execution of a contract between us and our legitimate interest, consisting in the proper management of requests, reports, information and questions submitted by our products’ users, healthcare professionals and the public in general in relation to the products we produce and/or distribute in the Greek market.

Use of cookies
Certain cookies are being used on this site. For additional information, please refer to the Cookies Policy.

Who has access to your personal data?
Any personal data provided by you are exclusively processed by the authorised employees of our Company;the companies that provide us with Information Technology (IT), cloud computing and hosting services and have access to our IT systems and our digital databases; other Galenica Group companies that provide us with support services; and advertising agencies that undertake the promotion of our products through our Newsletter service. These partners are committed to processing your personal data in strict compliance with security measures, according to our instructions, and never use your data for their own benefit.

How long do we keep your data for?
With regards to the personal data that you share with us in the event of your contact with us, we will store your personal data for as long as it is required to process your request, report, information or question depending on the purpose and nature of each communication.

How do we protect your data?
The security of your personal information is of the outmost importance to us. We undertake the responsibility to apply strict technical, physical and organisational measures and to implement strict procedures in order to protect your personal data. We also we require our third party partners who have access to your information, to comply with the relevant measures and procedures.

What are your rights?
You have the right to request access to your personal data that we have collected and stored, their rectification, in cases where these are inaccurate and their deletion according to the terms and conditions that are stipulated in the legislation in force. In addition, you have the right to receive the personal data that concerns you in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller, to object to the processing of your data and to request that such processing be restricted. Moreover, you can withdraw your consent and unsubscribe from our Newsletter mailing list at any time by contacting the Data Protection Officer of our Company, whose contact information you may find listed below.
Finally, if you believe that the Company violates the legislation in force concerning the processing of your personal data, you have the right to file an appeal before the Hellenic Data Protection Authority.

Contact Information
In order to exercise your rights or to submit any question regarding the processing of your personal data by our Company, you may contact the Data Protection Officer of our Company in the following ways:

– By mail to the address below:
To the attention of the Data Protection Officer
Galenica S.A.
4 Eleftherias str., 14564, Kifissia, Greece
– By phone calling: +30 210 5281700
– By email to:

Informing patients, consumers, healthcare professionals and third parties about the process of their personal data in the frame of reporting of adverse events and submission of quality complaints.
Galenica Pharmaceutical Company SA (hereinafter the “Company”) collects, stores and processes certain personal data provided to the Company by patients, consumers, healthcare professionals and third parties in the framework of reporting adverse effects and quality complaints.
The purpose of the information provided here is to inform these persons about the processing of their personal information by the Company in order to manage reports concerning adverse effects and quality complaints regarding medicines, cosmetics and other pharmaceutical preparations that the Company produces and/or markets in Greece.

What kind of personal data do we collect and store in our archives?
The categories of personal data collected from users of our products (patients and consumers), who report an adverse effect or a problem about the quality of our products (regardless of whether such adverse event is reported by them or by health care professionals) are those stipulate by the pharmaceutical legislation and the relative legal framework, and these are mostly the following:
a. patient’s initials or patient code number, gender, age, or age group
b. information regarding the pharmaceutical treatment or use of pharmaceutical preparations of the Company,
c. description of the adverse effect and/or quality problem of the pharmaceutical preparation and the outcome thereof and
d. in case of an adverse effect, the medical history of the patient.
The Company may exceptionally collect the patient’s name and surname and other identification information (e.g., their contact information) only in case of an event that required thorough follow-up of the patient’s/consumer’s course of health and of the case in general.
The categories of personal data that our Company collects and stores from health care professionals (doctors, pharmacists etc.) who report an adverse effect or submit a quality complaint are their name and surname, profession and contact information (phone and/or email address).

What are the purposes of and the legal bases for Processing Personal Data?
We collect, process and store personal data of users of the Company’s products (patients and consumers) and of health care professionals who report an adverse reaction or a quality complaint for the purpose of complying to the pharmaceutical legislation and the relative pharmaceutical legal framework regarding pharmacovigilance and quality assurance of medicines, cosmetics and other preparations that the Company manufactures and/or markets in Greece.

The legal basis for processing the above-mentioned personal data is our compliance with obligations arising from the regulatory and legal framework for medicines, cosmetics and similar preparations, as well as the assurance of high quality and safety standards on our medicines and further products.

To whom are your personal data disclosed?
In principle, your personal data are not disclosed to third parties. In exception, your data may be disclosed to third parties (for example, pharmacovigilance service providers) who help us record and evaluate reports on adverse effects and are bound to process your personal data exclusively on our behalf and based on our written instructions and not to their own benefit.
Furthermore, as set out by the relevant legislation, we disclose anonymous or pseudonymized data regarding the adverse effect to the competent authorities [such as the National Organization for Medicines of Greece (EOF), the European Medicines Agency (EMA) and the European database Eudravigilance], as well as to foreign Marketing Authorization Holders (MAH), who have granted us exclusive distribution rights for their medicines in Greece.

How do we process personal data and how long do we retain them?
We take every necessary measure to ensure the security, integrity and confidentiality of your personal data.
In principle, the physical and electronic archives of side effects reports and quality complaints are stored for a period of six (6) years after their initial registration. Exceptionally, identification data of patients/consumers (e.g., name and surname and contact information) are only kept for a period necessary to follow up the conclusion of the consumer/patient case and the receipt of all necessary data to accurately record the adverse effect and/or the quality complaint.

Your rights
Every patient, consumer, health care professional and third party who submits an adverse reaction or quality complaint report, has the right to request from the Company access to as well as rectification and conditional deletion of their personal data. They also have the right to request restricted processing of their personal information. These rights can be exercised by sending a letter or email to the Data Protection Officer of our Company to the address/email address mentioned below.
Additionally, the legislation enables the above-mentioned persons to file an appeal before the Hellenic Data Protection Authority.

Data Protection Officer contact information
For any question or query or in case you wish to exercise one of your rights as stipulated by the legislation you may contact the Data Protection Officer of the Company, the contact details of whom are mentioned below:
– By mail to the address below: To the attention of the Data Protection Officer – 4 Eleftherias str. 14564, Kifissia, Greece
-By phone number: +30 210 5281700
-By mail: